SMS Privacy Policy
Effective Date: August 16, 2025
BioCompound Pharmacy (“we,” “our,” or “us”) respects your privacy. This SMS Privacy Policy explains how we collect, use, and protect information when you sign up to receive text messages from us.
Information We Collect
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Your name and mobile phone number when you opt in to SMS communications.
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Consent records, including date/time of signup.
We do not collect or transmit any Protected Health Information (PHI) through this SMS program.
How We Use Information
We use your phone number only to:
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Send appointment reminders, pharmacy updates, or order notifications.
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Deliver marketing offers (if you consented).
Sharing Information
We do not sell, rent, or share your phone number with third parties except as required by law or to deliver messages via carriers.
Data Security
Your information is stored securely and only accessible to authorized staff for program purposes.
Your Rights
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Opt-Out: Reply STOP to unsubscribe anytime.
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Help: Reply HELP for support.
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You may also contact us directly using the information below.
BioCompound Pharmacy
6515 W. Clearwater Ave, Suite #232
Kennewick, WA 99336
Phone: (509) 736-9988
SMS Terms of Service
Effective Date: August 16, 2025
By enrolling in BioCompound Pharmacy’s SMS program, you agree to these Terms of Service.
Consent
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By providing your mobile number and opting in, you consent to receive recurring SMS messages from us at the number you provided.
Frequency
Message frequency may vary based on your interactions with us. (Typical: 2–6 messages per month; frequency may be higher for order or refills reminders, urgent notifications.)
Carrier Disclaimer
Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
Opt-Out and Support
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Reply STOP to unsubscribe at any time.
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Reply HELP for assistance.
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You may also contact us at (509) 736-9988.
No PHI/Sensitive Data
This SMS program does not transmit, request, or store Protected Health Information (PHI). Any patient-specific medical communications are handled securely through HealNow.
Liability
Messages are provided on an “as-is” basis. We are not responsible for delays or failures caused by mobile carriers or technical issues.